Terms and Conditions

Welcome to Transmute Group. These Terms and Conditions (“Terms”) govern your access to and use of the website located at transmutegroup.com (the “Site”) and any services provided by Transmute Group (“Transmute Group,” “we,” “us,” or “our”), including but not limited to WordPress development, UI/UX design, graphic designing, digital marketing, search engine optimization, social media marketing, medical billing services, and developer staffing services (collectively, the “Services”).

By accessing the Site or engaging our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.

1. Who We Are

Transmute Group is a digital agency operating from:

• United States Office: Saint Petersburg, Florida 33702, United States
• UAE Office: Industrial Area 6, Al Yasmin Building, Sharjah, United Arab Emirates

You can reach us at:

• Email: info@transmutegroup.com
• Phone: 

2. Services

Transmute Group provides digital services including, but not limited to:

• WordPress Development
• UI/UX Design
• Graphic Designing
• Digital Marketing
• Search Engine Optimization (SEO)
• Social Media Marketing
• Medical Billing Services
• Developer Staffing (Frontend, Backend, Mobile App Developers)

The specific scope, deliverables, timeline, and fees for any engagement will be outlined in a separate proposal, quote, statement of work, or contract (“Engagement Agreement”) agreed upon by both parties. In the event of a conflict between these Terms and an Engagement Agreement, the Engagement Agreement will govern for that specific project.

3. Eligibility

By using the Site or engaging our Services, you represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

4. Client Responsibilities

To enable us to deliver Services effectively, you agree to:

• Provide accurate, complete, and timely information, content, and access (e.g., hosting, domain, CMS, or ad account credentials) required for the project.
• Review and respond to deliverables, drafts, and requests for approval within a reasonable time.
• Ensure that any materials you provide (text, images, logos, trademarks, or data) do not infringe on the rights of any third party.
• Make payments according to the agreed schedule in the Engagement Agreement.

Delays caused by incomplete or late information from the Client may affect project timelines and are not the responsibility of Transmute Group.

5. Fees and Payment

• Fees for Services will be specified in the applicable proposal, quote, or Engagement Agreement.
• Unless otherwise agreed in writing, invoices are due within the timeframe stated on the invoice.
• Late payments may result in a pause of ongoing work until the account is brought current.
• All fees are exclusive of applicable taxes unless stated otherwise.
• Deposits or upfront payments, where applicable, are non-refundable once work has commenced, except as otherwise agreed in writing.

6. Intellectual Property

• Pre-existing IP: Each party retains ownership of any intellectual property it owned prior to the engagement.
• Client Deliverables: Upon full and final payment, ownership of the specific deliverables created for the Client (e.g., final website files, designs, marketing assets) transfers to the Client, unless otherwise stated in the Engagement Agreement.
• Transmute Group Tools and Know-How: Transmute Group retains ownership of any proprietary tools, frameworks, templates, processes, and general know-how used in delivering the Services, and may reuse such non-client-specific assets in future projects.
• Portfolio Use: Unless the Client requests otherwise in writing, Transmute Group may showcase completed work (including screenshots, case studies, and general project descriptions) in its portfolio, website, and marketing materials.
• Third-Party Materials: Any third-party licenses (e.g., stock photography, plugins, fonts, or software) used in a project remain subject to their respective license terms, and the Client is responsible for any ongoing license fees required to continue using such materials after project completion.

7. Revisions and Project Changes

• The number of revision rounds included in a project will be specified in the Engagement Agreement.
• Requests that fall outside the agreed scope of work (“scope creep”) may be treated as a change order and billed separately, subject to the Client’s approval.

8. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement, and to use such information solely for the purpose of fulfilling the Services. This obligation survives the termination of the engagement.

9. Data Privacy

Our collection and use of personal data is described in our [Privacy Policy]. By using the Site or Services, you also agree to the terms of that Privacy Policy.

For medical billing and revenue cycle management engagements, Transmute Group will handle any protected health information (PHI) in accordance with applicable healthcare privacy laws and any Business Associate Agreement (BAA) executed with the Client, where applicable.

10. Warranties and Disclaimers

• Transmute Group will perform Services in a professional and workmanlike manner consistent with industry standards.
• Except as expressly stated in an Engagement Agreement, the Site and Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not guarantee specific results from marketing, SEO, or advertising services (such as specific rankings, traffic, or conversion numbers), as these depend on factors outside our control, including third-party platform algorithms and market conditions.

11. Limitation of Liability

To the maximum extent permitted by law, Transmute Group and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Site or Services. Our total liability for any claim arising from an engagement shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Transmute Group, its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of any third-party rights through materials you provide.

13. Termination

• Either party may terminate an ongoing engagement in accordance with the terms specified in the applicable Engagement Agreement.
• Upon termination, the Client is responsible for payment of all fees for work performed up to the date of termination.
• Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification survive termination of any engagement.

14. Third-Party Links and Services

The Site or our Services may reference or link to third-party websites, platforms, or tools (e.g., hosting providers, ad platforms, CMS plugins). Transmute Group is not responsible for the content, policies, or practices of any third party, and your use of such third-party services is subject to their own terms.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction of our United States office in Florida, without regard to conflict of law principles, unless otherwise specified in an Engagement Agreement with a Client based outside the United States.

17. Contact Us

If you have any questions about these Terms, please contact us:

Transmute Group Email: info@transmutegroup.com

US Office: Saint Petersburg, Florida 33702, United States

UAE Office: Industrial Area 6, Al Yasmin Building, Sharjah, United Arab Emirates